Darrell West mentions that people can now use collaborative tools which change the way both they and organisations communicate with each other. He mentions several educators who describe how students and educators can connect and participate with less barriers. He asks what this means for students, parents, teachers, administrators
despite the wealth of communications opportunities offered by these changes, their impact on learning and instruction is still not clear. How do these technologies affect students, teachers, parents, and administrators? Do they enable new approaches to learning and help students master substantive information? In what ways have schools incorporated electronic communications in the learning process and messages to external audiences?